Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Delivering quality support on–time is our top priority, so we back up each cloud hosting plan with a one hour ticket reply warranty. As you fill in a ticket or send us an e–mail, our user help support team will try their best to give the most acceptable answer to your situation and to supply you with help and advice in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us at any time needed. Our team of employees will undoubtedly be on the web for you 24x7x365 to react to all your questions and to sort out any situation you will probably have. You can send us a tech support ticket from your Site Control Panel or send us an e–mail anytime. In addition, on working days, you could phone us or work with the online chatting option.

  • Intuitive help center

  • An Intuitive Help Section

  • Reel Hosting has included an extensive education base into the Control Panel so you can get hold of very helpful step–by–step information any time. Each part of the Control Panel features its own contextual help area displaying a variety of how–to posts. We have also organized instructional videos to provide you with a much better visual representation of how to accomplish any given job.