Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Site Control Panel you will find a detailed Help section featuring various help articles and commonly asked questions. They are answered by our support team of practiced techs. Just fill in your question and our smart software will offer you the best answer.

  • Top quality support service

  • Tutorial Videos

  • We have prepared a collection of how–to video tutorials that visually illustrate how to address a common problem associated with your cloud hosting account. You can find the tutorial video clips in the Help Center.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24x7 help desk support service with a 1–hour ticket response time guarantee. Our team of skilled technical support engineers will be at your disposal to attend to all the enquiries that you may have. During non–peak hours, an answer will be offered within just 20 minutes.