24/7 Customer Support in Cloud Hosting
All our cloud hosting come with 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our services well before you make an order or you are an existing client and you have a question or a problem, you can contact us any time, including weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines worldwide for your convenience and live chat support for billing, pre-sales and general questions; email messages and support tickets for more technical matters or any matters that require more time to investigate and resolve. In contrast to various other web hosting service providers, our trouble tickets have a warranted maximum reply time of just 1 hour, which means that whatever the trouble is, it will be resolved in a timely manner and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to receive timely help, particularly when your site is not working effectively for whatever reason. All of our semi-dedicated hosting come with 24/7 customer and technical support, so if anything comes up, you're able to use several ways to let us know - telephone line with multiple local numbers around the globe, live chat, email messages and tickets. The first two choices are for pre-sales, billing and basic matters, so that in case you don't have an account yet, for instance, you're able to find additional information regarding our services, or we can assist you with less complex tech problems. The next two options are for solely technical troubles or everything which is more time-consuming because it's easier to track the communication between you and our support team. The warranted max reply time for them is merely 1 hour, the typical one - 15-20 minutes, therefore you won't have to wait for a whole day in order to get assistance like you may need to do with other service providers.
24/7 Customer Support in VPS Web Hosting
Each virtual private server package that we offer features 24/7 customer and technical support, which means that if you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us anytime, even weekends and holidays. For your benefit, we offer different methods of communication - phone support with several local numbers worldwide, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues because it is much easier to monitor what's going on. The maximum guaranteed response time for all the e-mail messages and tickets is sixty minutes, but it hardly ever takes that long to receive help. In case you obtain the Managed Services upgrade that we provide, our admins can also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers Hosting
When you purchase a dedicated server through our company, you can get in touch with us at any time using various channels and the max time that you'll need to wait for a reply is up to 1 hour, so you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it is a holiday or a weekend and we can help you with anything related to the applications that are pre-installed on your server. To get in touch with us about a tech issue, you will be able to open a ticket from the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of general questions or you'd like to know more about our web hosting solutions before you order, you can employ our live chat or you can call one of the local phone numbers that we have in different countries around the world. If you'd like to receive support for third-party software that you cannot deploy or manage properly, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.