Many persons who start using their first web hosting account, or switch companies, normally have inquiries concerning how certain operations are done or come across difficulties when setting up different things such as emails, site settings, etc. This is the reason why, many web hosting providers have prepared documentation with the most frequently asked questions and issues in order to help their clients obtain information swiftly and easily. As a result, the support staff can concentrate on real problems that particular customers may be experiencing, because the solution for the minor things will already be available on the World Wide Web and clients can easily resolve them without having to contact the tech support team. Having in-depth documentation is essential, especially for new users without any experience at all, as the web hosting service entails an immense amount of functions and many individuals can get puzzled about what action to take. A good knowledge base can both help you carry out the things that you wish and learn how the web hosting service works in general.

Extensive Online Documentation in Cloud Hosting

Our cloud hosting plans include an extensive knowledge base where you can find info about all the obstacles that you may possibly come across and their solutions. You can become aware of how to create and administer an electronic mailing list, how to use an .htaccess file, or how to proceed if the settings of your email client are correct, but yet you’re unable to send email messages, for instance. We have tried our utmost to be as exhaustive as possible and to cover all the available options so as to save you time and effort and to provide you with different solutions for each problem. The knowledge base comprises educational articles as well – both generic ones about the hosting service as a whole, and more specific ones, which will help you become familiar with the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to specific features and functions in each section of the Control Panel, while if you want to browse through the complete article collection, you should visit the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve compiled an exhaustive knowledge base for all our present and potential clients, so if you get a semi-dedicated server package through our company, you will be able to find any info that you require at any time. We’ve got plenty of educational help articles, which will help you understand better what is happening in your semi-dedicated account – "What’s PHP?" and "What are file access permissions?" are just 2 instances. Our step-by-step manuals will help you accomplish anything you want – unzip an archive, import a database, forward a domain name, etc. In addition, we’ve also got troubleshooting guidelines, which will enable you to find out what induces a specific problem and the potential solutions for it. If you are not able to send emails or your domain name opens a 500 Internal Server Error message, for example, you can refer to our knowledge base and solve the issue instantly. You can access the articles through any Control Panel section, as well as through the dedicated Help section.