Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you will never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst you are browsing through your website files or changing different account settings. The ticketing system is being monitored 24x7x365 by our customer service staff representatives and the ticket response time is maximum one hour, but it rarely takes more than 20 minutes to get help. Unlike other providers, we do not charge extra for using the ticketing system, so you can contact us as often as you need and ask for info regarding any technical or billing problem. You can also read a selection of informational articles, which will help you solve the most commonly encountered predicaments on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting, which means that you will not require another platform to touch base with our tech support team – you can do this on the spot if you come across a difficulty. Submitting a new ticket takes several mouse clicks and tracking down an older one is equally easy. With our intelligent search option, you can swiftly find any ticket that you have already posted. You can send a ticket whenever you need since our technical support staff members are working 365 days a year and answer in less than an hour, although it seldom takes that much to obtain help. With the Hepsia Control Panel, you will have everything in one single location and you can forget about the need to use 2 or more platforms to fix a simple issue.