In case you’ve bought a web hosting plan and you have certain questions with regard to a concrete feature/function, or if you have confronted a certain predicament and you need assistance, you should be able to get in touch with the respective client service team. All hosting companies use a ticketing system regardless of whether they provide other means of contacting them apart from it or not, since the easiest way to handle an issue most often is to send a ticket. This type of correspondence makes the replies exchanged by both parties easy to follow and enables the help desk support team members to escalate the situation if, for instance, a server administrator needs to intervene. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you will need to have at least two separate accounts to get in touch with the support team and to actually administer the hosting space. Non-stop signing in and out of different accounts can be a drag, not to mention the fact that it takes a long period of time for the majority of web hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst you are browsing through your website files or changing different account settings. The ticketing system is being monitored 24x7x365 by our customer service staff representatives and the ticket response time is maximum one hour, but it rarely takes more than 20 minutes to get help. Unlike other providers, we do not charge extra for using the ticketing system, so you can contact us as often as you need and ask for info regarding any technical or billing problem. You can also read a selection of informational articles, which will help you solve the most commonly encountered predicaments on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting, which means that you will not require another platform to touch base with our tech support team – you can do this on the spot if you come across a difficulty. Submitting a new ticket takes several mouse clicks and tracking down an older one is equally easy. With our intelligent search option, you can swiftly find any ticket that you have already posted. You can send a ticket whenever you need since our technical support staff members are working 365 days a year and answer in less than an hour, although it seldom takes that much to obtain help. With the Hepsia Control Panel, you will have everything in one single location and you can forget about the need to use 2 or more platforms to fix a simple issue.