A live chat is one of the methods of communication offered by some hosting providers as a part of their support services. Depending on the service provider, the chat is used for billing, pre-sales and/or tech assistance. This way of contact is faster compared to a support ticket and it makes it less likely to misunderstand or misspell something as compared to a call with an agent. In addition, if the issue that you experience needs some time to be investigated and resolved, you're able to do something different in the meantime instead of just waiting, as you'd have to do if you call. You can also use a live chat assistance service without spending a dime as long as you have Internet accessibility even if your web hosting supplier is located in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

Together with the phone and ticket support, we supply live chat support too. You can get in touch with us every day, including weekends and holidays, and we will give you more info about the cloud hosting that we offer in case you are not a customer yet, or about basic and billing questions if you already have an account. Although for solely technical issues you need to open a trouble ticket to our tech assistance team, because such matters will need additional time to be taken care of, you can still contact us through our live chat for some tech information. For example, we are able to help you set up an email address in your email client or troubleshoot multiple issues, saving you a long time. Even if our phone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as a part of our services, therefore if you have any kind of questions for our semi-dedicated hosting, you're able to speak with our customer care team anytime regardless if you've already obtained your account or not. In general, the chat service is intended for pre-sales, billing and general questions and troubles, but we will assist you with a lot of technical questions too. We will help you select the best package for your web sites in case you do not have an account yet, we can answer all the billing questions or issues you may have or we can assist you with setting up your new email address on your PC or smartphone - all this will be done quickly as our live chat service is accessible all day, every single day. Whenever you need help, you're able to talk to an agent and save a lot of time.