If you ever have any questions associated with the web hosting service in general or you experience a problem with your sites, you’ll have to get in touch with the web hosting provider’s client support team. It may not make a difference how swiftly they will answer if you have an inquiry of a general nature, but a problem such as an aborted software application update, for instance, may result in your site becoming damaged or unavailable on the web. And the longer you wait for the support team to lend a helping hand, the longer the site will be offline. If you offer services or goods online, any outage will affect your site badly and you can lose current or prospective visitors. Lots of web hosting providers, primarily resellers, answer emails and tickets within twenty four hours, but in the digital space that’s way too long, as visitors will hardly ever return to a website that is not working correctly over a lengthy span of time.

One-Hour Response Guarantee in Cloud Hosting

Our cloud hosting come bundled with a sixty-minute reply time guarantee, which implies that no matter what enquiry or predicament you might have, we will always be there to help you out. Actually, it rarely takes more than half an hour to get an issue fixed or a query answered, and this is valid for both sales and technical matters. Our help desk support staff members are available 24/7, even on weekends and holidays, which goes to say that you’ll obtain quick assistance at any time. We understand precisely how costly time can be, so by the time we respond to your e-mail or trouble ticket, we’ll have looked into the matter and, if we haven’t solved it, we’ll give you more info on what you need to do on your end, if the case necessitates it. With our support service, you can be sure that there will be someone to help you immediately, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we realize exactly how essential it is to get timely help, we promise that you’ll never have to wait around for more than one hour to get an answer to any ticket that you send via your semi-dedicated server CP. In reality, you’ll rarely need to wait around for more than 20 to 30 minutes and this applies to any question irrespective of its nature – billing, general or technical. What is more, our tech and customer support staff is available night and day, which means that even in case you submit a ticket during holidays, you will invariably obtain a blazing-fast reply, which will include the answer to an inquiry, the solution to an obstacle or the details necessary to sort out an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever have to spend a day waiting around for a reply like you would with many other companies.